6 keys to a happy Front of House

Front of House sets the tone for how your establishment will be remembered.  The pandemic has certainly seen some extreme attitudes in customers. I can help you make the safest choices to keep you and your FoH safe and look after your wellbeing too.

What you’ll learn is drawn from 30 years’ experience of helping people cope with challenging situations.  In hospitality, this is people like serving and bar staff, receptionists and any other front-facing staff.

6 Keys to a happy Front of House will increase performance and wellbeing in your team.

The six steps are:

• Know your Front of House
• Build a team they can feel proud to be a part of
• Have a plan of action for when things go wrong
• Start of a shift
• Skills to handles aggressive and abusive comments
• End of shift feedback

This course is appropriate for anyone with responsibility for running Front of House.

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