Trust is a firm belief in the reliability, truth or ability of someone or something and all of us trust to a greater or lesser degree depending on the context. Indeed, trust underpins and affects the quality of our every waking moment; our relationships, our communication, every effort in which we are engaged.
When Trust is consistently high productivity speeds up, people feel more empowered and make better decisions. Accuracy levels increase. Quality increases. Absence decreases. Staff turnover decreases. People enjoy their work and feel more connected to the organisation and team. Consequently, the organisation performs at a much higher level, consistently.
We know from our experience that organisations with accelerated levels of Trust go on to create results that have as much as doubled performance and efficiency. We hear of teams being told to go home in the evening; they are so engrossed in what they are doing, they didn’t notice how the time flew by!
But the biggest benefit, surely, is that in a trusting environment everybody can and does willingly deliver of their best.
The word Flow has been in use for decades and many is the Time and Motion person who has advised on increasing Flow on the production line. But that’s not the Flow we are talking about here.
Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity.
Mihaly Csikszentmihalyi and his fellow researchers began researching Flow back in the eighties after becoming fascinated by artists who would essentially get so immersed in their work that they would disregard their need for food, water and even sleep. Thus, the origin of research on the theory of flow came about when he tried to understand the phenomenon experienced by these artists.
The effect in business is no less than transformational. Putting the right person into the right job ensures that managers and staff will be able to perform their role efficiently and with supreme ease. This accelerated performance ensures successful delivery of targets and results but it also guarantees that people will enjoy their job and be highly motivated to contribute to the success of their team and organisation.