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TRAINING: Leading at the Sharp End

Leading at the Sharp End is a powerful one-day course that teaches managers how to maintain authority when facing challenging situations; from dealing with conflict in the team, meeting deadlines and the on-going demands of the job.

By the end of the course, managers develop a full and deep understanding of how humans communicate and behave, even when under duress. This knowledge enables them to access their ability to lead and to change the possible outcomes of any situation.

Who is the course for?

Leading at the Sharp End has a long pedigree and is perfect for managers who have to pull together a multitude of people and teams while dealing with all manner of situations and problems that arise. This can be anything from helping, enforcing or otherwise liaising with staff, partners, colleagues, customers and members of the public.

What participants can expect

At the end of the course delegates will be able to:

  • Handle the pressure
  • Stay in control
  • Know what to say and how to say it
  • Connect effortlessly with staff colleagues and partners
  • Lead a successful and motivated team

Course content includes

The course programme is based on 4 modules:

  • Who's in charge: Impact of the Manager
  • People management skills: how to have a team that follows the rules; pre-empting and defusing conflict
  • Connecting with others: status and authority of the Manager; setting and enforcing boundaries
  • Meeting targets: management keys for success; labour saving secrets of Trust; personal action plan

For more information or to book