Leading at the Sharp End is a powerful one-day course that teaches managers how to maintain authority when facing challenging situations; from dealing with conflict in the team, meeting deadlines and the on-going demands of the job.
By the end of the course, managers develop a full and deep understanding of how humans communicate and behave, even when under duress. This knowledge enables them to access their ability to lead and to change the possible outcomes of any situation.
Leading at the Sharp End has a long pedigree and is perfect for managers who have to pull together a multitude of people and teams while dealing with all manner of situations and problems that arise. This can be anything from helping, enforcing or otherwise liaising with staff, partners, colleagues, customers and members of the public.
At the end of the course delegates will be able to:
The course programme is based on 4 modules: