Coping at the Sharp End is a powerful one-day course that teaches delegates how to increase personal resilience and maintain resourcefulness when facing challenging situations including personal overload, difficult interactions and the on-going demands of their job.
By the end of the course, delegates develop a full and deep understanding of how humans communicate and behave, even when under duress. This knowledge enables them to access their own personal power and innate ability to change the possible outcomes of any situation.
Coping at the Sharp End has a long pedigree and is perfect for managers and staff who have to deal with situations that arise when fulfilling their duty; whether helping, serving, enforcing or otherwise liaising with colleagues, customers and members of the public.
The training can also be integrated into a broader personal development programme.
At the end of the course delegates will be able to: